The course contains one module covering the basics to give a solid level of knowledge of how to deal with difficult situations to enable confidence within the workplace.
Course Content:
What are the problems?
Why are they caused?
How do you separate the problem from the person?
What are the best outcomes?
Providing choice
Body language
Escape solutions
The right to your employers’ support
The minimum requirements are a good standard of English and the ability to commit to 2 hours of self-study per week. The course takes 8-10 hours to complete with access being available for 3 months.
