We have published this notice to help you understand

If we make changes to this notice we will notify you by updating it on our website. BSMSA will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means BSMSA determines the purposes and way in which any personal data are, or will be, processed.

Should you need to contact us please write to:

Data Protection Officer: BSMSA Ltd, The Smithy, Gatacre, Claverley, Shropshire or via admin@bsmsa.org.uk quoting Privacy Enquiry.

When you buy goods or services from us, you are entering into a contract with us. You will need to set up onto our BSMSA system and have a BSMSA Account when ordering from us and enrolling with us, so we can set this up we will ask you to provide some personal information such as;

As an existing member or student if you have shopped with us using a credit or debit card, or we have taken these details for a payment authorisation, we do not collect or store this payment card information. If you set up a standing order mandate payment, we will collect bank details from you and store them only until the balance is complete. After this time we will destroy all information stored in relation to this.

We do not undertake website personalisation, so we do not gather information about the devices you use to access our sites (desktop and mobile), including IP addresses. For further information on our use of cookies and tracking please see our Cookie Notice.

Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.

Undertake website personalisation and administration.

Notifying you about enhancements to our services, such as changes to the website and new services that may be of interest to you. • Legitimate interests Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.

Contact you to undertake customer satisfaction surveys for market research. • Legitimate interests Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.

Maintaining network and data security • Legitimate interests To maintain the security of our network this in turns helps us to maintain the safety and confidentiality of your information.

Logistics planning, demand forecasting, management information and research • Legitimate interests We use information about shopping habits, products bought and volumes, to help us to respond to demand, ensure the right products get to the right areas and to help us plan our ranges.

BSMSA works with City and Guilds as an accredited course provider in order to provide you the best educational courses available in line with the reputation BSMSA has within the training sector. 

Some examples of the categories of third parties with whom we share your data are:

BSMSA works with a few trusted partners who supply products and services on our behalf. All partners are subject to thorough security checks, and will only hold the minimum amount of personal information needed in order to fulfil the services you require or provide a service on our behalf. 

In order for you to receive your goods, BSMSA works with the Royal Mail as delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.

BSMSA works with business who support our website and other business systems.

We work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.

BSMSA works with pay pal, World Pay and Square as a trusted third party payment processing provider in order to securely take and manage card payments.

Before we provide services, goods or financing to you, we undertake checks for the purposes of preventing fraud and money laundering, and to verify your identity. These checks require us to process personal data about you.

The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent fraud and money laundering, and to verify your identity.

Details of the personal information that will be processed include, for example: name, address, date of birth, contact details.

We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.

We process your personal data on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.

We process your personal data on the basis that it is necessary in the public interest or in exercising official authority for us to prevent fraud and money laundering, and to verify identity, in order to protect ourselves and to comply with laws that apply to us.

Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.

If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services you have requested, or to employ you, or we may stop providing existing services to you. 

A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. If you have any questions about this, please contact us on the details above. 

Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing. 

Your Rights 

Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data. 

For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data. 

We currently do not transfer any data to third countries.

We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you set your account up, we will ask you if you want to receive this type of marketing information.

BSMSA will not share your information with companies outside of BSMSA Ltd or BSMSA Education Ltd for their marketing purposes. 

If you decide you do not want to receive this marketing information you can request that we stop by writing to the Data Protection Officer at mailto:the address provided above, emailing admin@bsmsa.org.uk, by calling the main office on 01746 710 266. , via the unsubscribe link within the email.  You may continue to receive mailings for a short period while your request is dealt with.

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:

You are entitled to request the following from BSMSA, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk 

If you have any general questions about your rights or want to exercise your rights please contact admin@bsmsa.org.uk

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.

This notice is designed to help you understand what cookies are, how Next uses them and the choices you have in regards to their use.

By continuing to use www.bsmsa.co.uk the “Site”, you are agreeing to our use of cookies in the manner described in this notice.

Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

The cookies we use fall into four broad types:

These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.

In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.

Functionality Cookies 

These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can't identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you've been on the internet, but do help us to serve you with advertising that is more relevant to you.

We also use cookies to assist in targeted advertising. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. We also use them to measure the effectiveness of our marketing communications, for example by telling us if you have responded to an advert that we have sent you.

If you would like more information on any of these types of Cookies, including how to opt-out, please visit www.youronlinechoices.com/

Cookies are an essential part of how our Site works, as they remember certain information about a visitor. BSMSA uses First Party cookies (these are placed there and used solely by BSMSA) and Third Party cookies (these are placed there by third parties we work with).

Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/

Yes – but if you choose not to allow the use of cookies, your experience of our Site will be limited and many integral aspects of the Site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all.

To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive. 

For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. For further information on non-essential cookies used for targeting and banner advertising please see below.

BSMSA allows selected Third Parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site. 

For details of the Third Party cookies we use please see the table below. Next is not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself. 

The following Cookies may be used for Analytical and Targeting purposes.

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here.

Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings

This Cookie Notice was last updated on 3rd April 2020, and further changes will be communicated by updating this notice.

Contact

Should you need to contact us please write to:

Data Protection Officer: BSMSA Ltd, The Smithy, Gatacre, Claverley, Shropshire WV5 7AW 

or via admin@bsmsa.org.uk quoting Security and Privacy Enquiry.

Welcome to BSMSA LTD/BSMSA Education Ltd. BSMSA/BSMSA Education and team provides services to subject to notices, terms and conditions as set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Please read them carefully.

1. Shipping time frames and terms - Once the order has been received, we will endeavour to contact you to complete enrolment within 2-working days. 

2. Return processing - We do not offer a return policy due to the nature of the content access and download ability of our products and services.

3. Payment terms and special fees - Courses will only be released where payment is made in line with the product plan or when a Purchase Order has been received.

4. Product descriptions - are correct at the time of purchase. BSMSA reserves the right to change product descriptions and content at any time.

5. Intellectual property - all material remains the property of BSMSA & BSMSA Education Ltd and cannot be used for any other purpose than its intended use of resource material for courses and qualifications provided solely by BSMSA and BSMSA Education Ltd

6. Cancelation policies - once your course is released, you will have access to the full course learning material for this course. You therefore cannot receive a refund for any unit released and accessed. Where a multi-unit course has been purchased, any units not accessed will be refunded at a set rate. Where courses have been paid via instalments, initial instalments will not be refunded where access to learning material has been made. If a course is cancelled mid-way through an instalment payment plan, we have the right to revert back to standard refunds and will only refund units not accessed.